Are you in control of your processes and the critical, vital elements that ensure your services provide a satisfactory result for your customers?
At LSV Group we work with strategic decisions and processes.
At LSV Group we work with strategic decisions and processes. We use a method called the Business Process Management System (BPMS) to examine your company’s processes in order to ensure that the processes and services are delivered in a satisfactory manner.
BPMS is intended to identify the most critical X’s in a process and then set the X correctly so there is no possibility of making mistakes once the change is implemented. Setting the X is done using Poka Yoke, where a product or service is designed so mistakes cannot occur.
We see many examples of this type of fail-proved process in our daily lives – SIM cards that are designed to fit only one way, cars that warn us when the seatbelt are not fastened, etc. All process can be fail-proved so only minimal waste, errors and rework occur, and that lets us achieve satisfied customers.
At LSV Group we work with BPMS focusing on 9 simple tasks and divide them into three phases, the goal of which is to identify the X’s that need to be optimized.
Why does it work so well?