Business Process Management System

Are you in control of your processes and the critical, vital elements that ensure your services provide a satisfactory result for your customers?

At LSV Group we work with strategic decisions and processes.

How we work with processes

At LSV Group we work with strategic decisions and processes. We use a method called the Business Process Management System (BPMS) to examine your company’s processes in order to ensure that the processes and services are delivered in a satisfactory manner.

BPMS is intended to identify the most critical X’s in a process and then set the X correctly so there is no possibility of making mistakes once the change is implemented. Setting the X is done using Poka Yoke, where a product or service is designed so mistakes cannot occur.

We see many examples of this type of fail-proved process in our daily lives – SIM cards that are designed to fit only one way, cars that warn us when the seatbelt are not fastened, etc. All process can be fail-proved so only minimal waste, errors and rework occur, and that lets us achieve satisfied customers.

BPMS model at LSV Group

At LSV Group we work with BPMS focusing on 9 simple tasks and divide them into three phases, the goal of which is to identify the X’s that need to be optimized.

Why does it work so well?

Each core process and/or core delivery gets its own associated “BPMS” (all organizations have about 80% fewer processes than they think – BPMS simplifies the entire delivery system)
Each BPMS gets an owner assigned for the delivery (by owning a delivery and not a service or a task, competence levels are automatically boosted)
Each owner is responsible for monitoring performance daily and reporting to the management monthly or quarterly (when we look at deliveries EVERY day and not just when they fail or at end of the month, we can avoid having to constantly put out fires)
Each performance evaluation must be in line with customer expectations (by evaluating at the “x” level and in line with customer requirements and wishes, management can have their “vision restored”)
Each customer (representative) must approve deliveries on an ongoing basis (the worst conflicts and damaging dissatisfaction are prevented when customers officially approve deliveries on an ongoing basis)
Each approval should be shared and celebrated (when we focus on successes we see more of them and we can manage better when problems and errors occur)