Business Process Management System

Are you in control of your processes and the critical, vital elements that ensure your services provide a satisfactory result for your customers?

At LSV Group we work with strategic decisions and processes.

How We review processes

To make sure that your company’s processes and services deliver satisfactorily, we use the Business Process management System (BPMS) method to review the processes.

BPMS intends to identify the most critical X (s) in a process and then set the x correctly and without the ability to make mistakes after changes are implemented. The setting of the X is done using Poka Yoke, where a product or performance is designed so that no errors can occur.

We see many examples of this kind of misprotection in our daily lives. For example, SIM cards are designed to sit in one way. But also cars warn when the seatbelt is not tightened, etc. All processes can be secured to the minimum possible waste, errors and re-work so that our customers do not become dissatisfied.

BPMS model at LSV Group

At LSV Group, we use the model to ensure full understanding and continuous control, so that the customer always gets the optimum experience at the least possible price. We work with BPMS from nine simple and low-performing tasks, distributed in three phases, which aim to identify the x’s that we need to optimise.

Why does it work so strongly?

  1. Each kernel process and/or kernel deliverable is associated with its own “BPMS” (all oganisations have approximately 80% fewer processes than they think – BPMS simplifies the entire delivery device)
  2. Each BPMS gets attached to an owner of the deliverable (by owning a deliverable — and not a service or task — the skill level is automatically lifted)
  3. Each owner is responsible for daily monitoring performance and monthly or quarterly reporting to management (when we look at deliveries EVERY day and not only when they fail or at the end of the month, we can avoid having to extinguish fires all the time)
  4. Each performance evaluation must be matched with the customer’s expectations (by evaluating at “X” level – and according to customer requirements and wishes – management can get “sight back”)
  5. Each customer (v. representative) must approve deliveries on an ongoing basis (when customers regularly approve deliveries are countered by the worst conflicts and the devastating dissatisfaction)
  6. Each approval must be shared and celebrated

Now, as a company, you can act instead of reacting.

Now you can act instead of react

Questions about consultancy services?

Phone: + 45 88 77 60 06

E-mail:  info@lsvgroup.com